* 项目进度管理—与开发人员一起将新的项目分为各个任务,并对项目时间进行评估。监督各个任务的完成进度,确保项目按时完成。为客户提交报告(比如:burn down charts)
* 需求管理-保持客户与团队成员确切了解需求和进度的实时更新,保证自己确切了解客户与团队成员的需求和渴望,与客户和小组成员的沟通绝大多数用英文进行 。
* 维护-与客户共同解决他们在操作过程中遇到的困难,确认客户的问题属于错误/任务/新需求,为技术人员提供详细的出错报告。
* 培训与文档-对新系统为客户撰写培训文档进行培训,使客户可以很快掌握新功能,减少维护工作。
* MANAGEMENT OF PROJECT SCHEDULE – Work with developers to break new projects/features into tasks; Gather time estimates and commitments from team members; supervise progress on different tasks and assure their timely implementation;produce reports (e.g. burn down charts) for clients;
* CORRESPONDENCE – Keep clients and team members up-to-date on all issues and progress and make sure you always know about their needs and desires. Most of the correspondence is done in English, the rest in Chinese.
* TRAINING & DOCUMENTING – Help step clients through new features and create documentation that allows users quickly get up to speed on new features/software and reduce support calls.
* TROUBLESHOOTING – Work with clients to figure out where they are having difficulties with certain features; determine if client issues are bugs/features/omissions; create bug reports that allow developers to quickly reproduce and pinpoint the cause of any bugs.


